The Virtual Reference Desk: Creating a Reference Future.(Brief article)(Book review)

The Virtual Reference Desk: Creating a Reference Future. Neal-Schuman. 2006. 200p. ed. by R. David Lankes & others. photogs. index. ISBN 1-55570-555-3. pap. $75.

Edited by the director of the Information Institute of Syracuse, among others, this book is based on the proceedings of the fifth annual Virtual Reference Desk (VRD) conference held in Syracuse, NY. Contributors have updated their conference papers as chapters, divided into four main themes: chat reference, training and staffing, creating benchmarks for performance evaluation, and innovative digital …