Delivering tax services effectively.

(From Business Times (Malaysia))

Byline: Dr Veerinderjeet Singh

IN THIS and the subsequent column, some issues relating to tax administration and tax compliance management are revisited with a focus on what the Malaysian Inland Revenue Board (IRB) can do in terms of delivering tax services effectively.

Compliance management is not simply about audits, verification and enforcement. It is also about making it as easy as possible for people to comply. A significant part of the IRB's budget should be directed at the provision of advice and assistance involving marketing and education programmes, advisory visits for new businesses, seminars and responding to telephone and written enquiries. How much does the IRB spend on such initiatives? It is hoped that more information is …