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Software/Appliance supports 5 core ITIL processes.(LiveTime Software Releases Service Manager 4.0 with Support for Five Core ITIL Processes)
Offering seamless migration into complete ITIL implementation, LiveTime Service Manager v4.0 supports Incident, Problem, Configuration, and Change Management ITIL processes as well as delivery process of Service Level Management. Offered as appliance or software, vendor-neutral J2EE service management solution has embedded Configuration Management Database and provides integrated knowledge base, management reporting, and customer self-help portal.
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Vendor neutral J2EE Service Management solution offers seamless migration into complete ITIL implementation.
Newport Beach, CA April 24, 2006 -- LiveTime Software, a leading provider …
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