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Improving Internet Reference Services to Distance Learners ed William Miller and Rita M. Pellen.(Book review)

Australian Academic & Research Libraries

| March 01, 2006 | Ferguson, Alice | COPYRIGHT 2007 Australian Library and Information Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Improving Internet Reference Services to Distance Learners ed William Miller and Rita M. Pellen. New York Haworth Information Press 2004 209p ISBN 0-7890-2718-6 US$29.95 + US$4:00 p&p (also available as Internet Reference Services Quarterly vol 9 no 1/2 2004)

The editors, both on the staff of Florida Atlantic University in Boca Raton, share a wealth of experience in the provision and management of reference services in academic universities. The purpose of this collection of articles is to highlight the necessity for the involvement of librarians with 'outside entities', mainly faculty and teaching support units, if they want to improve reference services to distance…

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