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Every manager is aware that quality is vital. Most companies are overwhelmed by advice, customer expectations and the task of managing quality in their organization. Not surprisingly, the introduction of the ISO 9000 system of quality standards into this crowded arena has caused confusion and uncertainty.
For most businesses, however, adopting ISO 9000 standards is an opportunity to add value. In some cases it may be a necessity.
The International Standards Organization introduced the five standards of the ISO 9000 series (9000 through 9004) in 1987 to bring consensus from the proliferation of national and industry standards. They provide a guideline for the implementation and assessment of quality systems. Their scope …