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Jacksonville, FL -- Despite facing a battering from Hurricane Wilma late last year, Hemisphere National Bank, Miami, managed to keep its mortgage servicing operation up and running without interruption.
The storm forced employees of the bank to evacuate their storm-damaged offices and move to alternate space in the city. But billing, collections, taxation and other servicing functions continued unabated, and Hemisphere credits MortgageFlex Systems of Jacksonville, Fla., with helping to make that possible. The bank uses MortgageFlex's LoanQuest, Web-based servicing system.
Joyce Saunders, director of marketing at MortgageFlex, said the servicing component was added last year to the company's suite of LoanQuest software. Coupled with the loan origination and other components of the software suite, it facilitates life cycle loan management from a single database.
That eliminates re-keying of data and helps lenders identify cross-sales opportunities better, she said.
Tom Peugh, implementation project manager at MortgageFlex, said in a news release that since the system is designed to operate 24/7 over the Internet, the only requirement for getting it up and running was an Internet connection.
"We quickly established the new connection and got their network back up and back in business very quickly," he said. "Freed from the limitations of leased lines, we changed the VPN (Virtual Private Network) to re-establish communications right away." The VPN employs security ...