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The Holy Grail of the information world is the ability to get to the right answer from the right person, or source, at the right time.
We seem to be getting closer to achieving this, but even within an organisation that has the best search engines and content management systems in place, it is still often a hit or miss process. However, it is something that a good community of practice (CoP) can and frequently does achieve.
Just being able to get to the right person and not duplicating work within an organisation can result in huge savings.
In 2001, BAE Systems estimated that 60% of employees were spending an hour or more per day duplicating the ...
Source: HighBeam Research, Communities of practice - What makes a good CoP? A community of...