Training required to support total quality management. (Quality and Productivity) (Column)

Training is a critical component of total quality management. Employees empowered to solve problems and improve processes and activities need to be given the skills necessary to be successful in their efforts. The basic and fundamental training for TQM, together with the level of participation required for most companies to support their quality initiatives, is outlined in the centre box.

The material to support this level of training is widely available and can be purchased "off-the-shelf" from many firms. Unfortunately, the generic training often doesn't meet the specific needs of the company.

A more effective approach is to develop, design and implement training to the …