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DTAC beefs up call centres.
Oct. 3--DTAC is investing over 100 million baht to streamline its call centre service operations.
The country's second largest mobile phone operator has set up a 1,200-member team to handle call centre queries and upgraded its router system, aiming to provide more efficient services to its clients.
DTAC chief customer officer Sunti Medhavikul said the company's call centre operation had been severely affected by a price war in the industry, especially in the second and third quarter of this year when there was a dramatic increase in customers trying to reach its call centres.
He said call centre staff would now be positioned at all DTAC ...
- Bangkok Post, Thailand, Guest Column.
- Newspaper article from: Knight Ridder/Tribune Business News June 9, 2004 700+ words
By Deirdre Hutchinson, Bangkok Post, Thailand Knight Ridder...Business News Jun. 9--CALL CENTRE SURVIVAL GUIDE: The most...seen made when setting up a call centre is the lack of planning on...to designing a successful call centre but there are five main steps...
- Bangkok Post, Thailand, guest column.
- Newspaper article from: Knight Ridder/Tribune Business News July 15, 2004 700+ words
By Deirdre Hutchinson, Bangkok Post, Thailand Knight Ridder...MAXIMISING BENEFITS OF A CALL CENTRE: The contact centre is now...customer touch point, the call centre has significant potential...important in maximising a call centre's strategic advantage...
- Bangkok Post, Thailand, business briefs column.
- Newspaper article from: Bangkok Post (Bangkok, Thailand) October 27, 2006 700+ words
...overall customer service strategies and call-centre operations in Australia, Hong Kong...Singapore and Thailand. To see more of the Bangkok Post, or to subscribe to the newspaper...bangkokpost.com. Copyright (c) 2006, Bangkok Post, Thailand Distributed by McClatchy...
- US call-centre management system provider eyes Thailand.
- Newspaper article from: Bangkok Post (Bangkok, Thailand) September 15, 2005 700+ words
...Software, a multinational call centre-management specialist...acquired another US call centre company, Nasdaq-listed...make us the largest call-centre company in the world...To see more of the Bangkok Post, or to subscribe to...
- Bangkok Post, Thailand, Kriengsak Niratpattanasai Column.
- Newspaper article from: Knight Ridder/Tribune Business News August 1, 2003 700+ words
...Kriengsak Niratpattanasai, Bangkok Post, Thailand Knight Ridder...to an article in the Bangkok Post on March 20, 2003...you ask a friend or a call centre first. And if you learn...To see more of the Bangkok Post, or to subscribe to...
- Bangkok Post, Thailand, Business Briefs Column.
- Newspaper article from: Knight Ridder/Tribune Business News February 19, 2002 700+ words
Bangkok Post, Thailand Knight Ridder...distribution, logistics and call-centre capabilities. Topics...To see more of the Bangkok Post, or to subscribe to...bangkokpost.com (c) 2002, Bangkok Post, Thailand. Distributed...
- Bangkok Post, Thailand, Company Reports Column.
- Newspaper article from: Knight Ridder/Tribune Business News February 11, 2003 700+ words
Bangkok Post, Thailand Knight Ridder...than 30 percent, while call centre solutions recorded 50...customers. To see more of the Bangkok Post, or to subscribe to the...bangkokpost.com (c) 2003, Bangkok Post, Thailand. Distributed...
- Bangkok Post, Thailand, travel column.
- Newspaper article from: Knight Ridder/Tribune Business News August 2, 2004 700+ words
By Imtiaz Muqbil, Bangkok Post, Thailand Knight Ridder...into the new airline's call centre. The problem was, only...of raising the number of call-centre staff from 32 to 60 by the...The rest were through the call centre and "go-shows" (walk...