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Proactive security offerings, application-level XML devices, homeward-bound triple-play packages.
These are all items you're starting to see on operators' managed services menus in an effort to evolve this market beyond managing networking hardware and bandwidth, and solely for the enterprise market.
While corporate America still needs managed services such as intrusion prevention services, perhaps the largest potential market for managed services is residential, given the determined drive to deliver bundled services to consumers.
It stands to reason that consumers have even less knowledge, time and resources than IT departments with which to manage any aspect of the voice, data and video services they use or will use in their homes. So what needs to happen? Check out "Building the Managed Services Blueprint" on page 8 for the definitive piece on the topic from business and technology perspectives.
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VoIP gateways, cable modems, ...
Source: HighBeam Research, The new managed services menu.(Brief Article)(Editorial)