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News - Zurich delays SME model.
(From Post Magazine)
Zurich has put back the implementation of the second stage of its small business model.
The insurer, which has applied the principles to small fleet lines, had planned to extend the offering to its combined small to medium-seized enterprise package business in the second half of 2005, which will now take place next year.
The plan involves the transfer of back-office processes to India to free-up UK underwriters to provide more quotes. A "small number of staff" were made redundant following the small fleet implementation that ended in January this year.
Dave Smith, market management director for Zurich Commercial ...
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