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Consumer Watch: At long last, free reports from credit bureaus.(Column)

The Philadelphia Inquirer (Philadelphia, PA)

| August 22, 2005 | Gelles, Jeff | COPYRIGHT 2007 The Philadelphia Inquirer. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Byline: Jeff Gelles

Aug. 22--My wife spent about 30 minutes on hold recently with our new mortgage company. Since this is a family newspaper, I can't report her precise reaction. But I was strangely grateful she'd suffered through the call.

No, I'm not a sadist, or studying the long-term effects of hold-music torture.

I was grateful because her moment of outrage was a "Duh!" moment for me about a problem that crops up too frequently in today's marketplace.

Our mortgage had been sold, so my wife was being abused by a business we'd never chosen to patronize - or had any ability to avoid.

As it turns out, the hassle was timely because it's a chance to call attention…

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