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(From Western Daily Press)
Further to your articles about the new fire and rescue regional control centre at Taunton, I should like to make a few points clear.
Much has been made of the loss of local knowledge that the move to a regional control centre will entail. I would like to allay fears on this.
The technology to be installed in the regional control centres will allow control staff to pinpoint locations of callers (whether from landline or mobile) and identify the nearest available appliance to mobilise much more effectively than present arrangements. This will reduce response times and ensure that the right resource is mobilised most appropriately.
The firefighters actually responding to the call will still normally be from the local fire and rescue service, with …