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Economy-class syndrome.(letters to the editor)(Letter to the Editor)
Mark Steyn has missed the point ("Fly Me a River," June 20). The U.S. airlines do understand customer service, but they also know that people are not willing to pay for it. There has been a "noticeable decline" in cabin service because the flying public wants low ticket prices, not better service. One of the only airlines that is profitable right now is Southwest ...
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