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Elsevier seeks to build bridges.(Brief Article)
Byline: Mark Chillingworth.
New director of library relations at Elsevier, Tony McSean, has admitted it needs to improve relationships with information professionals, and is calling for a new era of co-operation.
Relationships between Elsevier and academic libraries reached a nadir in the winter of 2003/04, when a raft of US universities - including Cornell, Harvard and the University of California - rebelled against escalating journal costs and cut their subscription levels.
Since then, Elsevier has been trying to mend fences, but McSean - former director of the British Medical Association library - acknowledges the challenge ahead.
"If you lose the trust, it is very hard to get back," he says.
In an exclusive interview with IWR, McSean said he has spent the last few months meeting library customers and listening to their concerns. "I have not spent the whole time ...
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Source: HighBeam Research, Elsevier seeks to build bridges.(Brief Article)