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UPS hits tech bump: retraining employees slows technology flow, postpones delivery of anticipated savings.(Logistics & Technology)(United Parcel Service of America Inc.)
Unexpected difficulty training employees is delaying the realization of $600 million in annual savings UPS expects to glean from its new package flow technology.
The company said retraining dispatchers to use the system won't affect service or the rollout of new handheld computers, but the phase-in of PFT, which UPS expected to complete this year, may not be finished until late 2007.
"Every month that we're delayed has had an impact on us," said Donna Barrett, a UPS spokesperson. "Package flow technology is revolutionary. The real advantage of this technology is it really helps with dispatch planning."
UPS placed high hopes on the PFT rollout when …
