AccessMyLibrary provides FREE access to millions of articles from top publications available through your library.
GOT A GRIPE?
Getting snappy with a clerk won't get you far. Here are tips to resolve complaints:
-- Go to the customer service desk or ask to speak with a manager or owner to resolve the problem. Be calm and courteous. Be firm about your concerns and specific about how you'd like them resolved. If the manager is unable to help, contact the company's main office.
If that doesn't work, try:
-- The state Department of Consumer Affairs, www.scconsumer.gov or 800-922-1594. This agency aims to resolve complaints and raise consumers' awareness of their rights and responsibilities in the marketplace. The department worked on nearly 6,000 complaints …