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Customer relationship management can work for you, but is it?(Selected Topic)
In 2003, some studies reported that only 30 percent of Customer Relationship Management (CRM) implementations were successful. That is an extremely low satisfaction rate and points to the fact that installing a CRM system does not necessarily result in success. Ensuring a good match between the company's needs and the software's capabilities is critical for success. Determining that match requires careful preparation.
Some businesses have realized a good ROT on their CRM system in a reasonable amount of time. Some companies have even experienced better customer retention. To achieve these benefits, however, you need to choose the correct CRM system for your ...
- Saratoga Systems' Avenue Selected as a Top 15 Customer Relationship Management...
- Press release article from: PR Newswire April 7, 2000 700+ words
...supplier of enterprise customer relationship management (CRM) software, today announced that...named as one of the Top 15 CRM software packages for 2000 as selected...chosen from hundreds of CRM software packages, which were...
- Applix iEnterprise Selected Among Top Customer Relationship Management --CRM--...
- Press release article from: Business Wire February 17, 2000 700+ words
...including Internet-based Customer Relationship Management (iCRM) and...named as one of the Top 15 CRM software packages for 2000 by ISM...chosen from hundreds of CRM software packages, which were tested...was selected as a Top 15 CRM software leader after intensive ...
- Worldtrak's Software Selected as Top 15 Customer Relationship Management CRM...
- Press release article from: Business Wire February 19, 2001 700+ words
...Corporation, a leading customer relationship management (CRM) application...named one of the Top 15 CRM software packages for 2001 by ISM...was chosen from dozens of CRM software packages, which were tested...was selected as a Top 15 CRM software leader after intensive ...
- Selltis, LLC Raises Funding to Launch New Version of Hosted Customer...
- Press release article from: Business Wire December 3, 2007 700+ words
...provider of on-demand customer relationship management (CRM) software for end-to-end...expertise in delivering CRM software to support the needs...provider of on-demand customer relationship management (CRM) software for end-to-end...
- Make relationships count: CRM software that works.(E-BUSINESS)(customer...
- Magazine article from: Black Enterprise Haley, Fiona February 1, 2008 700+ words
...expanded. Fortunately, customer relationship management (CRM) software and online tools make...questions, and complaints. CRM software often allows universal...free and open-source CRM software, head to Network Uptime...
- Coranta launches as provider of CRM software.(customer relationship...
- Newspaper article from: Telecomworldwire March 6, 2000 700+ words
...launches as provider of CRM software (C)1994-2000 M2 COMMUNICATIONS...to focus on providing customer relationship management (CRM) software applications, traded...Coranta offers a suite of CRM software systems called Profile...
- Do you really know your customers? using CRM as a new entry point into a...
- Magazine article from: Strategic Finance Crafton, Thomas W. October 1, 2002 700+ words
...company is using Customer Relationship Management (CRM) software, this information...integrated, CRM software consolidates...worldwide market for CRM software to reach $14...realize is that Customer Relationship Management is...
- Connecting with your customers: it's essential that CRM software solutions are...
- Magazine article from: NZ Business Moore, Patricia May 1, 2006 700+ words
...giving it to them is the key to success. Customer relationship management (CRM) software can do it for you, but it's not a silver...Biggs says staging the implementation of CRM software works well, particularly if a customer...
Source: HighBeam Research, Customer relationship management can work for you, but is...