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Shedding light on campus conflict.(CAREER CONNECTIONS)(suggestions for management)
Some cognitive psychologists theorize that people do only what works for them. In a conflict situation, do you forgive and reconcile or hang on to the resentment?
Relational transgressions, expectancy violations and unfulfilled expectations all cause resentment. If left alone, resentment can destroy interpersonal relationships.
How does one manage conflict and avoid becoming resentful? Dr. Martha Einerson and Dr. Cynthia Graham, both associate professors in communicating arts at the University of Wisconsin-Superior, addressed conflict at the Wisconsin Women in Higher Education Leadership (WWHEL) conference held in Eau Claire in October.
Individual reactions
While everyone has experienced conflict, people's reactions to it cover a wide range. Some confront the person who wronged them. Others avoid the individual entirely. Some seethe in silence while still others lie in wait to extract revenge.
Before joining the communicating arts faculty, Graham was given a half-time administrative internship as assistant vice chancellor. "I was the conduit to student complaints," she explained, "much like the assistant principal in a high school."
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