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Backchat - Industry players move forward with a little mea culpa.(information industry)(Brief Article)
We seldom hear the sound of apologies from anyone in this industry. But Backchat senses a change in the air. We particularly admire the approach of Nielsen Bookdata, which has acknowledged the depth of frustration and anger among its customers following technical hitches with the merger of the BookData and Whitaker bibliographic databases.
In order to go forward with its new service levels, the company has had to say "hand's up, sorry, we screwed up, but we've got it right now!"
...
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