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Market Watch - Blogs get corporate edge.

Information World Review

| March 09, 2005 | COPYRIGHT 2005 Incisive Media, published with the permission of Incisive Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

According to dictionary publisher Merriam-Webster, 'blog' was the most looked-up term of 2004. Blog analysis firm Technorati keeps tabs on more than seven million blogs and reckons that 12,000 new ones are created every day, while recent research from the Pew Research Center estimates that blog readership in the US shot up 54% in 2004, with 27% of internet users now saying that they read blogs.

It's not just a geek phenomenon. Corporate and academic organisations are starting to exploit the collaborative potential of blogs to good effect.

Corporate blogs can provide an effective customer communication channel. Macromedia, for example, uses blogs as a mechanism to communicate product news and information, and has been surprised at the interest it has garnered.

Critically, Macromedia's blogs are created by its community managers who are close to customer concerns and interests. For this approach to work, corporate bloggers need to have a clear understanding of the guidelines within which they can operate - but must be ...

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Source: HighBeam Research, Market Watch - Blogs get corporate edge.

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