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Ladbrokes has appointed Omnicom's Agency.com and WWAV Rapp Collins to its pounds 10 million through-the-line customer relationship marketing business , after a pitch against six other agencies including Proximity and Wheel.
The two agencies will provide communications strategy, data analysis and creative development, segmentation, production and management of campaigns.
Initially, this will focus on the UK, but has the potential to expand into Europe and the Far East.
The bookmaker has previously handled much of its communications in-house and used agencies including Unique Digital, HHM Communications and Geoff Howe Marketing.
Ladbrokes wants to focus on areas of growth for its business - horse-racing, sports betting ...