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DEAL WITH PEOPLE EFFECTIVELY Bringing Out Their Best.(LEADERS & SUCCESS)(IBD'S 10 SECRETS TO SUCCESS)
Byline: Cord Cooper
9 You're a manager or team leader facing an unwelcome challenge: dealing with a person who complains endlessly, lowers team morale and puts his interests first.
You can't change difficult people, but you can sometimes get them to change themselves, behavioral researchers Rick Brinkman and Rick Kirschner say in "Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst."
When dealing with difficult people, keep cool, play to their self-interest and apply a little psychology, experts advise. Start by:
** Extending some credit. Take a tip from Winston Churchill: "The best way to get someone to …
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