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Cellular service: best carriers.(Special Phone Section)(wireless carriers)
Every national wireless carrier has chronic major problems with service, billing, and complaint-handling, according to our third annual subscriber survey, our most expansive to date.
Conducted last September, it shows how major carriers compare in 17 major metropolitan areas, based on the experiences of some 39,000 subscribers to ConsumerReports.org, our Web site.
Here's what we found:
* Overall levels of satisfaction are lower than for most other services we measure, such as hotels, retail outlets, and insurance. The overall satisfaction index has changed by only one point in the past three years, from 65 to 66.
* Only 45 percent of ...
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