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Retailers tighten gift return procedures to stop swap scams.

New Orleans CityBusiness

| January 03, 2005 | COPYRIGHT 2003 Dolan Media Newswires. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Byline: Chris Price

Returning the sweater that fit too tight and fighting after-Christmas sale crowds weren't the only aggravations for consumers returning goods to retail stores this post-holiday season.

Many returned items had to be accompanied by personal information, including a driver's license or address.

Retailers say they need the information to reduce fraudulent returns, which cost the industry more than $16 billion last year, according to the 2003 National Retail Security Survey, conducted by University of Florida criminology professor Richard C. Hollinger.

The average retail return rate was 8.58 percent. About 9 percent of all …

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