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Siemens Study: Workers Say Fragmented Communication Tools And Devices Produce Fewer Answers.

Wireless News

| November 29, 2004 | COPYRIGHT 2004 Close-Up Media, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Work phone? Mobile phone? Leave a voice mail? E-mail? How about a text message or instant messaging? Despite myriad communication tools and devices available in today's enterprise environment, the majority of workers say they remain dissatisfied with their abilities to reach colleagues and obtain critical information when needed, according to the findings of a new study conducted on behalf of Siemens Communications.

More than 1,750 workers participated in the study, Siemens Communications noted.

With so many tools to choose from, workers top communication complaints include:

-- Must leave multiple messages in different places when seeking immediate responses (67 percent)

-- Inability to locate or communicate with colleagues (59 percent).

-- Malfunctions while traveling or working remotely (56 percent).

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