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Fitch Ratings, citing results of its annual commercial mortgage servicer review process, sees positive trends developing in the servicing of loans for commercial mortgage-backed securities.
"Dedicated surveillance teams and enhanced technology that has improved day-to-day work flow have dramatically increased servicer responsiveness to issues and improved operational efficiency," said Stephanie Petosa, a senior director at Fitch, in a company report.
"Additionally, the advent of 24-hour borrower websites and borrower surveys has contributed to borrower satisfaction. Incre-asingly interactive investor websites that allow for customized portfolios and reports have also emerged as a best practice for the sector."
On the CMBS special servicer front, another favorable "best practice" that has emerged involves resolving long-term delinquent ass-ets and reducing the total number of CMBS assets in special servicing.
The ...
Source: HighBeam Research, Roundup: Fitch Says CMBS Servicers 'Raising the Bar'.(commercial...