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Offshoring and offshore outsourcing to India and other countries will ultimately reduce total direct loan origination and servicing costs by 2% to 4% by 2010, according to Tower Group here.
However, Craig Focardi, author of the Tower Group report and a senior analyst in the consumer lending and bank cards practice at the company, advises looking at offshoring as more than a cost-reduction proposition.
"Offshoring in India or in any other developing region of the world is a strategic business decision, not a tactical operating cost decision, because it requires large, long-term capital and management resources. Before ...