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Byline: Nondhanada Intarakomalyasut
Mar. 4--With the new five-star Conrad Hotel offering attractive room rates and advertising aggressively, the neighbouring Hotel Plaza Athenee is responding with more personalised service to build up loyal customers.
With increasing competition from new hotels and limitations on expanding its network, the Plaza Athenee has followed in the steps of The Oriental Bangkok in adopting personalised service in a bid to attract more repeat customers.
According to Plaza Athenee general manager Bruno Huber, the two-year-old property has attracted increasing numbers of repeat customers.
"We even had a customer ...