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Thailand's Prime Minister Stresses Need for Banks to Focus on Customers.

Bangkok Post (Bangkok, Thailand)

| April 02, 2003 | COPYRIGHT 2003 Bangkok Post. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Byline: Wichit Chantanusornsiri

Apr. 2--Thai banks needed to move beyond acting as brokers by receiving deposits and making loans, and develop full customer partnerships to serve the public, according to Prime Minister Thaksin Shinawatra.

"Banks need to support both the rich and poor, the large and small," he said at a reception yesterday celebrating the 90th anniversary of the Government Savings Bank.

The economic crisis had helped teach local bankers the importance of "knowing your customer", Mr. Thaksin said.

"Bank staff can't just be robots. In the new economy, you need to form customer partnerships and help businesses prosper," he ...

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