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Fort Worth Star-Telegram, Texas, Todd Mason Column.
Byline: Todd Mason
Dec. 12--CREDIT OFFERS MAY SEEM LIKE JEKYLL: The customers always write:
For a brief moment, Providian National Bank seemed like Santa Claus to Kathy Jones. Her family relocated to Texas after General Motors laid off her husband in Delaware. He found work at the Arlington GM plant, but Christmas looked bleak until Providian mailed Jones a Visa card.
You can imagine her surprise last week when she tried to use the card for the first time. The bank declined it, mortifying Jones in the checkout lane. Providian canceled the card just days after activating it.
"I was buying Christmas presents for my children," she said. "I would have put them on layaway if I hadn't have been approved for this card."
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