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Byline: Wichit Sirithaveeporn
Jul. 25--While e-commerce will transform deals with customers, finding the right system to make the most of the opportunities can be a headache.
Integrating different hardware and software systems, security and access protocols and fine-tuning organisational workflows for large firms can take thousands of man-hours and hundreds of millions of baht to put together.
For the civil service, the challenges can be multiplied several-fold. Yet for the Revenue Department, senior officials remain committed to putting in place an "e-revenue" system where taxpayers can eventually settle their obligations online.
Suparat Khawatkul, Revenue director-general, says the use of IT can help the department raise efficiency in tax collections, assessment and auditing while increasing convenience for the public.
The Revenue Department yesterday held a conference for senior officials on IT development plans, part of a larger "e-government" programme covering a range of state agencies and public services.
Payment of value-added tax through the Internet has been launched on a limited basis in the past three months.