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Bangkok Post, Thailand, Kriengsak Niratpattanasai Column.

Bangkok Post (Bangkok, Thailand)

| February 01, 2002 | COPYRIGHT 2002 Bangkok Post. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Byline: Kriengsak Niratpattanasai

Feb. 1--Sanook is more than just a word; it reflects the Thai personality.

Many executives use sanook as a tool to manage people. A right joke told at a right time at an important meeting can help ease rising tension considerably. By the time the laughter dies down, the whole team is usually filled with renewed vigour and energy, ready to get back to serious matters again. That's how refreshing sanook can be.

One of my former bosses once shared with me his "3H" tip of managing Thai staff. The 3Hs refer to head, heart and humour. Head means thinking or using your brains. Heart is the sensitivity that enables us ...

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Source: HighBeam Research, Bangkok Post, Thailand, Kriengsak Niratpattanasai Column.