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Thailand's Locus Telecom Forecasts Doubling of Local Call Centres.
Byline: Mongkol Jullayothin
Feb. 4--Locus Telecommunications Inc, a solutions provider for information technology companies, has forecast that local call centres will double in number next year, creating the potential for huge growth in the industry's revenue, which topped five billion baht last year.
Investment by major mobile-phone operators in developing good customer services was the key to growth or retaining market share, said Andrew Yim, Locus Telecommunication's chief executive.
He said there was huge growth potential in call centres because they not only provided information to customers but also allowed them to make suggestions and ...
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Source: HighBeam Research, Thailand's Locus Telecom Forecasts Doubling of Local Call Centres.