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Bangkok Post, Thailand, Insider Column.

Bangkok Post (Bangkok, Thailand)

| July 04, 2002 | COPYRIGHT 2002 Bangkok Post. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Jul. 4--Want help fast? Just smash `1'

Your hard drive just crashed, or maybe your airline reservation was mysteriously cancelled, or the jacket you ordered from an online retailer is four sizes too big? What to do?

Most people end up calling a customer service number, and many come away with even higher stress levels than before. But help is on the way.

On the frontiers of invention, two Americans have developed a system that can tell how upset, angry or plain outraged a caller is, and direct the call to someone specially trained to deal with the crankiest customers.

Peter Bohacek and Dieter Schulz have obtained a patent for their ...

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Source: HighBeam Research, Bangkok Post, Thailand, Insider Column.