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Sep. 4--In the past, companies in Asia that shared and applied operational best practices across their organisations could gain a competitive edge as better quality, greater speed and lower costs helped distance them from the pack.
But today aggressive competitors are catching up -- and fast. Operations best practices are becoming more widespread, and no longer guarantee competitive advantage. Being great at the operational basics is merely the price of admission: Customers demand it and competition forces it.
As competitors continue to improve their operations, leading companies are finding there are risks associated with achieving best-in-class operations and face diminishing returns on their continuous efforts to improve. For ...