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Awareness Narrows Cross-Cultural Gap in Thai Management Training Courses.
Byline: Somporn Thapanachai
Oct. 6--Brett Peel, director of the kitchen at Laguna Beach Resort in Phuket, had only been on the job six weeks when he started wondering why his Thai staff would always say "yes" even though they did not understand what he had said.
His question was answered when he attended a two-day cross-cultural management training course last week organised by Laguna Resorts & Hotels Plc (LRH) for its young Thai and non-Thai management team.
"For Thais, saying 'yes' means that they are acknowledging what is being said to them but it does not commit them to anything," explained Pierre Delalande, director of the consulting service of Cross-Cultural Management Co Ltd which has trained some ...
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