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Concert ticket agencies are hoping an Office of Fair Trading probe into their activities will bring greater transparency to the public regarding their operations.
The OFT will spend six months looking at the sector following a series of customer complaints and a damning report by the Consumers' Association, which says some agencies were adding up to 28% to the quoted price of tickets through various charges. The association also looked at a sample of members of the Society of Ticket Agents and Retailers (Star) and found that only Ticketmaster fully complied with the code of practice.
Star secretary Jonathan Brown suggests the study will benefit the most ethical agents. "I think there's two markets," he says. "There is a primary market occupied by the likes of Ticketmaster, who don't do it for free but to a certain extent the charges they command are dictated by the concert ...