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After STSN Got Marriott, More Hotels Checked Out Wi-Fi.(INTERNET & TECHNOLOGY)
Byline: REINHARDT KRAUSE
When David Garrison approached two big hotel chains in late 2002 about letting his firm, STSN, install fast wireless Internet links in lobbies, meeting rooms and guest rooms, he met with skepticism.
Garrison told the two big hotel chains that the Wi-Fi would offer some special capabilities to business travelers that wireline Internet hook-ups couldn't.
"Their response was "Let us test it,' " said Garrison, STSN's chief executive. "First, they wanted to make sure it was really secure."
Then, he says, they had many operational questions about prices and potential problems in the emerging wireless technology known as Wi-Fi, for wireless fidelity.
But in 2003, he won over the two chains, Marriott International and Host Marriott.
"That opened the floodgates," Garrison said. "People started calling us to request Wi-Fi services."
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