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Byline: Morey Stettner
In his 33-year career at United Parcel Service, Cal Darden has learned the secret of leadership: Let people know you care about them with an honest heart.
Some executives define leadership as communicating a vision and setting goals. As senior vice president of U.S. operations for Atlanta-based UPS, Darden spends his share of time on such big-picture objectives. He also leads in quieter ways.
"Leadership is all about empathy," he said. "I switch places with people so that they're comfortable opening up to me and they realize I'm attempting to see things from their perspective."
By empathizing with his employees, …