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Inching Toward India: Trend In Outsourcing Takes Off; Tapping Cheaper Labor; Political backlash could follow offshore move as U.S. workers suffer.(INTERNET & TECHNOLOGY)
Byline: J. BONASIA
The recent news that IBM Corp. will move nearly 5,000 programming jobs overseas highlights one of the biggest business trends of 2003 -- offshore outsourcing.
More and more U.S. companies tapped the low cost of foreign labor to staff call centers, process transactions, provide tech support and write software.
The approach can cut the cost for such services in half, says Rita Terdiman of research group Gartner Inc.
"We believe offshore is an irreversible trend, even though there will be a lot of blips along the way," she said. "This involves very large savings that are easy to quantify because of the labor differential."
One in every 10 jobs at U.S. tech firms will be sent offshore by the end of 2004, Gartner estimates. And research firm Meta Group says 40% of corporate tech operations will move offshore by 2008.
India led the way in 2003 with $9.5 billion in outsourced services, according to Meta.
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