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Software Firm Helps Call Centers Improve.(B)(NASDAQ STOCKS IN THE NEWS)
Byline: David Saito-Chung
Witness Systems collapsed from 14.51 in March of 2002 to a low of 1.97 in September that year. Since then, the stock has rebounded sharply, returning past the $10 level. The stock is now near previous resistance around 14.
The Roswell, Ga.-based company's software helps firms improve the performance of their customer contact centers. Its eQuality software suite helps users track interaction with customers through telephone, e-mail and Web site. It also helps firms record and analyze data collected from each customer interaction.
In January, Witness said Lloyds TSB Group's asset ...
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