AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
Byline: Marilyn Alva
Investor's Business Daily
Luggage is peddled at the new superstore on Manhattan's swank Upper East Side. In the more artsy Chelsea district downtown, electric fans are sold year-round to cool customers' overheated apartments.
Meanwhile, a store in affluent Naples, Fla., stocks $250 bed pillows simply because a customer wanted them. She complained the store's under-$100 selectionwouldn't do.
At Bed Bath & Beyond Inc., not one of its more than
300 stores is exactly alike. Management of the $2.4 billion chain wants to keepit that way.
"We spend a lot of time pleasing and taking care of the customers by empoweringthe people in the stores," said Ronald Curwin, chief financial officer.