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Byline: Cord Cooper
Want to build long-lasting relationships with customers? Develop an effective brand-building program.
The best brand-building models target customers both broadly and intimately and combine conventional advertising with innovative approaches, say brand strategists David Aaker and Erich Joachimsthaler.
Advertising campaigns often muddy a brand in consumers' minds, Aaker and Joachimsthaler wrote in "Brand Leadership." The trick, they say, is to make advertising part of a strategy reinforcing a few clear-cut messages.
Below are ways to build a top-down brand-building program -- in some cases without advertising.
Clarify your brand's identity. What sets your brand apart? What do you offer that competitors don't? If your team can't clearly answer these questions, can you expect customers to?
Find the sweet spot. That's the element that's central to customers' lives and their self-concepts. Once you find it, make your brand a part of it.