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REALITY CHECK: Some immodest proposals - ISVs must rethink the practice of profiting from software maintenance and support.(Column)
"The risk of fire, the risk of terrorism, the risk of theft are far, far less than the risk of upgrade." I wish I'd said that, but I didn't. It came from a member of the audience during a panel discussion about software maintenance and support I moderated recently.
The panelists, mostly from large enterprises, made the case for why maintenance and support must be a money-making operation -- in other words, a profit center. But those in the audience, the payees, were not as sanguine about the current industry standard of tacking on 20 percent to 29 percent above the cost of the software license for maintenance, bug fixes, support, and upgrades, especially when those …
