The Public Manager articles from June 2002

The Public Manager archives from June 2002

The manager's musings.
June 22, 2002... Reaching out to states and localities IN THE PAST, The Public Manager has attempted to reach out to state and local government managers to share their experiences and perspectives on current practice issues. Not only are many of our...

A framework for collaborating. (Partnerships and Networks).
June 22, 2002... How to work across boundaries in order to deliver better service, value, and outcomes for customers, stakeholders, and communities; and a case study in Massachusetts. The future usually arrives before we notice it. If we pause and reflect...

Aligning the organization to increase performance results. (Improving Organizational Performance).
June 22, 2002... Series Editor's Note In this series, the Federal Quality Group is contributing articles on a variety of management tools aimed at improving organizational performance. These articles and tools also provide ideas for implementing the...

Is your performance evaluation fair for All? Learn more about comparative methods and a sample tool for examining performance evaluation fairness in the United States and France. (Human Resources Management).
June 22, 2002... In March of this year, the National Academy of Public Administration's Center for Human Resources Management invited consortium members to take part in an international research effort. The project questionnaire drew information from French and...

E-government and performance: a citizen-centered imperative. (Performance Management).(Small Business Administration)
June 22, 2002... How the Small Business Administration is using technology to deliver improved customer service, create cost efficiencies, and offer businesses a greater voice in regulatory matters. At a spring 2002 Council of Excellence in Government...

Risk management and the Oklahoma Federal Executive Board. (Beyond the Beltway).
June 22, 2002... How member organizations developed a guidebook on vulnerability assessment and risk management, including the process, its participants, and factors contributing to success. Series Editor's Note In this article, Oklahoma Federal...

Public service as a distinguished career: how the greater Boston Federal Executive Board promotes public service as a career through year-round activities. (Beyond the Beltway).(Brief Article)
June 22, 2002... The Greater Boston Federal Executive Board cares deeply about promoting public service as a career. The board has consistently provided speakers upon request on a variety of topics to schools in recent years and participated in such things as...

The citizen summit: integrating technology and democracy in the nation's capital. (State and Municipal Management).
June 22, 2002... How the District of Columbia is using input from a citizen summit to directly inform governmental policy and budgetary priorities. Local governments use a variety of techniques to obtain citizen feedback, each with its own advantages and...

Managing crosscutting labor relations issues: what, who, and why? Keys to success in dealing with multiple constituencies and multiple union-management relationships at the federal level. (Labor-Management Relations) .
June 22, 2002... Providing the tools needed for effective decision making in rapidly changing environments is a continuing challenge for labor relations practitioners and requires navigating through managerial decision making, collective bargaining, and...

In memoriam: David O. "Doc" Cooke.(late director of administration and management for Office of the Secretary of Defense)(Obituary)
June 22, 2002... This summer, those of us in public management--particularly in the career federal civil service--lost one of our giants. David O. "Doc" Cooke, director of administration and management for the Office of the Secretary of Defense and long-time...

Teleworking in the public sector: results of a recent federal government study on home-based telework technology barriers and efforts at the Department of the Treasury to provide employees with remote access capabilities. (The Evolving Workplace).(Statistical Data Included)
June 22, 2002... Welcome to the final installments of "Teleworking in the Public Sector." This four-part series, which began in the fall of 2001, has provided practical information on telework implementation and case study examples of successful public-sector...

The department of the Treasury moves into the workplace of the future: case study of the Virtual Resource Solution (VRS) launched by the Treasury inspector general for tax administration in November 2000. (The Evolving Workplace).(Statistical Data Included)
June 22, 2002... Moving workers out of a traditional office environment and into an alternate telework setting is being embraced by private industry, many municipal organizations, and government agencies. The Treasury inspector general for tax administration...

The rush to measure outcomes: process evaluation and return on investment; how process evaluation has been used to enhance ROI in a statewide parenting project for youth at risk for tobacco, alcohol, and drug use. (Article).
June 22, 2002... In the face of scarce resources, funders and program administrators are keenly and understandably interested in demonstrating as soon as possible the outcomes and even the impact of services provided. All too often, this eagerness to measure...

Private finance initiative: a better public-private partnership? (Article).(Statistical Data Included)
June 22, 2002... What can the US learn from the UK's private finance initiative as it examines competitive sourcing options through the President's Management Agenda? Governments have many mechanisms for providing public goods and services, from direct...

A call to serve: leaders in education allied for public service; two young professional profiles from the Partnership for Public Service show what is being done to overcome barriers to recruitment at the federal level. (Young Professionals' Arena).
June 22, 2002... One of the newest members of the federal human capital community is the Partnership for Public Service, a new nonpartisan, nonprofit organization dedicated to recruiting and retaining excellence in the federal civil service through...

Reflections on public service recognition week 2002. (Image of Public Service).(Kay Coles James address)(Transcript)
June 22, 2002... I am thrilled to join you in honoring the hard work and patriotism of the millions of men and women who are working for America--in military service as part of the armed forces of the United States, and in the other federal service, America's...

The worst public jobs in America. (The Uncivil Servant).
June 22, 2002... Grimaldi You may be familiar with the "Plum Book" (aka United States Government Policy and Supporting Positions), which lists 7,500-some political appointee jobs in the federal government. It is occasionally even printed with a...

The myth of public performance management. (Views You Can Use).
June 22, 2002... In the public sector's desire for improving government performance, a multi-billion dollar industry has arisen. Consultants come touting the next big thing, then go. Management experts or authors, both practitioners and academics, preach...

A-digital: e-learning cures the Shrunken Head. (Views You Can Use).(electronic learning)
June 22, 2002... E-learning, or learning from our computer, has recently evolved into a powerful managerial tool. Now Storied Learning of Portland, OR has shown that e-learning can be used effectively for such soft skills as management and leadership training....

High reliability-the road not taken. .(Managing the Unexpected: Assuring High Performance in an Age of Complexity)
June 22, 2002... Managing the Unexpected: Assuring High Performance in an Age of Complexity, Karl E. Weick and Kathleen M. Sutcliffe; Jossey Bass, 2002, 200 pages. In the public sector's rush to become more entrepreneurial aka risk-taking, some...

The state of public management, governance, and performance.(Advancing Public Management: New Developments in Theory, Methods, and Practice)(Governance and Performance: New Perspectives)
June 22, 2002... Advancing Public Management: New Developments in Theory, Methods, and Practice. Jeffrey L. Brudney, Laurence J. O'Toole, Jr., and H. G. Rainey, eds. Washington, DC: Georgetown University Press 2000. Governance and Performance: New...

Rethinking teams and collaboration; enter X-teams and networks. (Views You Can Use).(Brief Article)
June 22, 2002... This Spring's issue of the Massachusetts Institute of Technology's Sloan Management Review includes two articles that shed light on one of the great management mysteries of the decade. Why has the team movement of the 1990s failed so dismally...

Doc Cooke's reflections on effective public management. (Views You Can Use).(Brief Article)
June 22, 2002... Five decades in the federal service have offered me an opportunity to observe how different managerial approaches work. Obviously, some methods do work better than others....[speaking of successive management fads] Nothing is inherently wrong...

PER Public Service excellence awards. (Recognition By Their Peers).(Brief Article)
June 22, 2002... The Public Employees Roundtable (PER) is a coalition of 32 organizations of managerial and professional organizations (including the publishers of The Public Manager) representing some 1,700,000 active and retired federal employees. PER...