Franchising World articles from September 2002

Franchising World archives from September 2002

Fostering franchise relations. (In This Issue).
September 1, 2002... Is there a mystery to the relationship between a franchisor and a franchisee? American Leak Detection Chief Executive Officer Dick Rennick, CFE, writes in this issue of Franchising World magazine that some relationships may seem mysterious, but...

The franchise relationship: remember your first date? First job interview? It all revolves around common ground. (Fostering Franchise Relations).
September 1, 2002... Is there a mystery to the relationship between franchisor and franchisee? Many would say there is but there doesn't have to be. To try and unlock the mystery, let us take a look outside of franchising and review, on a personal level, our first...

Franchisee advisory councils serve as effective conduits: one of the best ways a franchisor can facilitate better communication with franchisees is to establish and support a strong, elected, independent-minded franchisee advisory council (FAC). (Fostering Franchise Relations).
September 1, 2002... It is no secret that successful franchising is based on the concept of a mutually beneficial relationship between a franchisor and a franchisee. Conversely, an adversarial relationship between the two parties inevitably results in something...

Mentor programs offer "somebody to lean on"; from informal conversations to structured programs, mentoring takes many forms in franchise systems. The common goal is to share information and experience on a one-to-one basis with newcomers. This interaction not only benefits those directly involved but can be an integral part of the organization's overall franchise relations program. (Fostering Franchise Relations)(Cover Story).
September 1, 2002... In ancient Greek legend, Odysseus, king of Ithaca, charged his trusted friend Mentor with caring for and teaching his son while he was away on extended journeys. Today, the word "mentor" has evolved to mean a wise and loyal adviser, teacher or...

Rewarding top performing franchisees--for all the right reasons: the bottom line is pride. The best reward is recognition and acknowledgement. (Fostering Franchise Relations).
September 1, 2002... "And the Oscar goes to..." Minus the glitz and glamour of Hollywood, we in franchising have our own version of the "Oscars" to recognize our top-performers. But unlike actors and actresses, who compete against each other for the top...

Maintenance prevents broken lines; don't shrug off importance of communicating with franchisees until it's too late, says CEO. (Fostering Franchise Relations).
September 1, 2002... She can count the number of calls she's gotten at home on one hand. But computer moms franchise owners know president and CEO Linda Burzynski is never more than a phone call away, even on a Saturday afternoon. "All of our franchise owners...

"If the phone doesn't ring, it's me": the title of this article comes from a Jimmy Buffet song. But it speaks to an important subject. Good communication. (Fostering Franchise Relations).
September 1, 2002... The three most important words for successful franchise relationships are communication, communication, and communication. As the saying goes, "The vacuum created by the lack of communication is quickly filled with misrepresentation, lies,...

Franchise--franchisor relationships in the future: too high-tech, too low touch? (Fostering Franchise Relations).
September 1, 2002... One thing the franchise sector's founding fathers had in common was their strong belief that franchising is a relationship business. They firmly upheld it as a business model based on the relationship between the franchisor and franchisee. We...

The nuts and bolts: Franchise Relations Committee's mission is value: the long-term success of franchising hinges on relationships. This group delivers the education, information and "nuts and bolts" materials to the franchise community to make it all happen. (Fostering Franchise Relations).
September 1, 2002... In any economic environment, and particularly the challenging one that we are all operating in, fostering strong franchise relations is a key element to supporting the success of our franchise systems. These relationships allow our systems to...

10-plus ways to help your franchisees with their marketing efforts. (Fostering Franchise Relations).
September 1, 2002... No matter how sophisticated and streamlined operations are at franchise headquarters, conducting smart marketing can be tough for remote franchisees--especially new franchisees. The learning curve can be steep and the time to get up and running...

Franchise relationships and quality control: franchising is about the marketing of goods and services. Properly done it is very powerful. It is also about good marketing and business practices which must be of a high standard and franchisors and franchisees must understand that they are in the relationship business. (Fostering Franchise Relations).
September 1, 2002... I proclaim the adage that the relationship between franchisors and franchisees is like a marriage. It is built on mutual trust and respect and without those ingredients it will flounder for sure. All franchise relationships require a...

No one wants to buy a franchise, nor do they want to be sold one; they just want to own one: as the world changes, so must franchising and, with it, the ways franchises are sold. (Lead Generation).
September 1, 2002... One of the most important insights that I gained early in my career was that most people do not want to buy a franchise, nor do they want to be sold one; they simply want to own one. Internalizing this fact was the force behind the development...

Franchise Appreciation Day gains popularity: each fall, IFA members gather in Washington, D.C. for Franchise Appreciation Day--a day spent on Capitol Hill highlighting the importance and success of franchising. This September 24th, the franchise community will make its voice heard and its presence known in the halls of Congress. (Government Relations).
September 1, 2002... Raising the profile of franchising among lawmakers is critically important to IFA's goal of preserving and enhancing the legislative and regulatory climate for the growth of franchising worldwide. In these difficult economic times, it is more...

A conversation with Ohio 8th District Congressman John A. Boehner Chairman, House Committee on Education and the Workforce. (Government Relations).
September 1, 2002... After graduating from Cincinnati's Moeller High School in 1968, John A. Boehner earned a bachelor's degree in marketing from Xavier University in Cincinnati, then joined Nucite Sales, a small sales business in the packaging and plastics...

A franchisor's system standards can be the key to the brand's success: a franchise is like a team. It has an owner, a manager, a coach. But the players out on the field are the ones critical to whether the team wins or loses. (Legal).
September 1, 2002... Customers buy products and services they trust and know to be good, consistent, and high quality. Customers will be loyal to a fast-food franchise chain they know has good burgers and fast, friendly service; to a hotel system they know is...

Franchisors go online with E-Disclosure service: new electronic transmittal and retrieval service gains FTC trial operations nod. (Technology).
September 1, 2002... Franchise E-Disclosure is the first domestic and international electronic service available for transmitting and archiving franchise documents for franchise companies. Documentation of delivery to and acknowledgment by a prospective buyer is...

National Franchise Mediation Program to welcome franchisee participation: the National Franchise Mediation Program (NFMP) has approved a modification in the program's structure, enabling franchisees as well as franchisors to endorse and participate. (Mediation).(service offered by the International Franchise Association)(Brief Article)
September 1, 2002... NFMP was founded in 1993 to resolve conflicts with franchisees without the expense and hostility of litigation. Mediation is a nonbinding process that develops options for disputants and does not render awards or decisions. The program is...

Royalty reporting and payment collection made easy: is it fast and easy for franchisees to make royalty payments? Do they have payment options? Is receipt of royalty payments timely and accurate? (Management & Operations).(use of online accounting and payment services)
September 1, 2002... If you answered "no" to any of the above questions, you may want to consider electronic royalty reporting and payment collection--a simple, efficient and cost-effective Web-based reporting and payment collection solution. With electronic...

Are `instigators' cutting your company's productivity? Beware! Instigators may be driving a spike between you and a smoothly running business. Don't let your staff or your "technically curious self" cut productivity in your business. (Technology).
September 1, 2002... From the front lines of many franchise's technical support centers comes a disturbing fact--there are "instigators" among us who can hamper our ability to get work done in a timely fashion. When someone interferes with the normal operation of...

Conquering the "dreaded annual franchise convention." (Management & Operations).(Column)
September 1, 2002... For any franchise company, the annual convention is the single most important event to be held each year. It is equivalent to the stockholder's meeting, awards banquet, and new product introduction all rolled into one. This meeting is your...

Global Positioning Systems revolutionize maid service: rate x time = distance = good time management, happy employees and profitability. (Management & Operations).
September 1, 2002... With the success of reality TV shows like CBS' "Survivor," Americans have developed a desire for "real people doing real things." People file into Internet chat rooms every day to talk about the characters, plot lines and who did what to whom...

Veterans franchise initiative re-gains momentum; inspired by the late Don Dwyer, founder of The Dwyer Group, VetFran was originally launched during the Gulf War. (Veterans Outreach).(Brief Article)
September 1, 2002... The International Franchise Association's (IFA) revival of the popular Veterans Transition Franchise Initiative, known as VetFran, has quickly garnered strong support from the franchise community. As this edition of Franchising World magazine...

Cross purchase buy-sell options. (Blue Chip Strategies).
September 1, 2002... In a traditional cross purchase plan the business owners own insurance on each other. For example, in the A&B Corporation, A owns and is the beneficiary of a policy on B, and B on A. This is a good arrangement so that at the death of either...

Franchise foundation awards scholarships. (IFA Educational Foundation News).
September 1, 2002... The IFA Educational Foundation has announced scholarship awards for students enrolled in business, franchising and entrepreneurship studies across the United States. The foundation has awarded $2000 scholarships to Dashanna Mason and...

How the government can help you: as a specialist in the development of franchises internationally, I have been utilizing many different advertising and marketing methods to identify and recruit master franchisees, but the services provided by the U.S. government have proven particularly effective. (International Development).
September 1, 2002... The Department of Commerce is a valuable resource for me and there are several different programs available to franchisors. Most recently, I participated in the "Virtual Matchmaker" program. Although I am a strong believer in visiting target...

IFA-BFA International Symposium slated in London Oct. 9-10. (International Development).
September 1, 2002... Make plans now to attend the British Franchise Association (BFA) and International Franchise Association's (IFA) International Symposium scheduled in London Oct. 9 -10. There you'll learn the latest information and strategies for global growth...

Milan, Italy franchise show gets Commerce dept. assist. (International Development).
September 1, 2002... The Milan, Italy office of the U.S. Department of Commerce will be assisting U.S. franchising firms to participate in the Franchising & Partnership trade show scheduled there Nov. 8-11. This event is Italy's major franchising trade show, and...

OPIC guarantees franchise investments. (International Development).(Overseas Private Investment Corporation)(Brief Article)
September 1, 2002... U.S. franchisors can obtain financing from U.S. banks via the Overseas Private Investment Corporation (OPIC), which will guarantee the loan. OPIC's International Franchise Financing Program is designed to encourage U.S. financial institutions...

IFA partners with Global Trade for international leads. (International Development).(International Franchise Association, Global Trade and Technology Network, franchising leads)(Brief Article)
September 1, 2002... The Global Trade and Technology Network (GTN) will provide IFA with relevant market data of developing markets and submit leads relating to franchising. The trade network assists small- and medium-sized enterprises (SMEs) to build trade links,...

Valencia, Spain expo celebrates 13th year. (International Development).
September 1, 2002... Now celebrating its 13th year, the Valencia International Franchise Fair (SIF) event in Valencia, Spain is one of the largest franchise exhibitions in the world, with more than 400 exhibitors and an expected 35,000-plus visitors. Slated...

At a book store near you: franchise leaders spin a legal thriller and recount boardroom adventures.
September 1, 2002... Law of Gravity Stephen Horn Available from HarperCollins Publishers www.harpercollins.com $24.95 What do a New York Times best-selling author and a legal counsel to one of franchising's top players have in common? They're one and the same...

Mail Boxes Etc. taps franchise veteran for top position: Stuart Mathis to assume company leadership as it embarks on extensive test program with parent company UPS. (People).
September 1, 2002... When Jim Amos announced his retirement from Mail Boxes Etc. in June, the immediate question was who would be tasked with filling his shoes. Over the course of his leadership, Amos had guided MBE through some challenging times as it continued...

Six Continents Hotels. (People).(Stevan Porter, president; Charlie Cahill, sales, marketing vice president)(Brief Article)
September 1, 2002... Stevan Porter has been appointed president of Six Continents Hotels. Charlie Cahill has been named vice pres. of sales and marketing for midscale operations.

Cendant's Hotel Group. (People).(Cendant Hotels Div., Cheryl Bauer )(Brief Article)
September 1, 2002... Cendant's Hotel Group has named Cheryl Bauer vice pres., training services.

Don Stone, president and COO of Opal Concepts, has temporarily assumed leadership of Opal's Fantastic Sams salons. (People).(Brief Article)
September 1, 2002... Don Stone, president and COO of Opal Concepts, has temporarily assumed leadership of Opal's Fantastic Sams salons and will also serve as interim president of Opal Franchise Support Group.

Checkcare Enterprises. (People).(Joseph E. Caruso new president)(Brief Article)
September 1, 2002... Checkcare Enterprises has appointed Joseph E. Caruso president.

Max Craig has joined New World Restaurants as chief financial officer and Paul J. B. Murphy III has been promoted to chief operating officer. (People).(Brief Article)
September 1, 2002... Max Craig has joined New World Restaurants as chief financial officer and Paul J. B. Murphy III has been promoted to chief operating officer. Susan E. Daggett has been tapped as chief supply officer for all brands at New World Restaurant Group...

O'Briens Irish Sandwich Bars has appointed Forbes Petrie. (People).(Brief Article)
September 1, 2002... O'Briens Irish Sandwich Bars has appointed Forbes Petrie chairman of O'Briens UK.

Denny's. (People).(Edgardo Hernandez, new vp at Denny's)
September 1, 2002... Edgardo Hernandez has been named division vice pres. of operations for Arizona, California, Hawaii, Nevada and Washington at Denny's.

Bennigan's. (People).(new president appointed)(Brief Article)
September 1, 2002... John Wright has been appointed president of Bennigan's and Becky Iliff has been named vice pres. of business processes and education.

DreamMaker Bath & Kitchen. (People).(National Association of Remodeling Industry has new director)(Brief Article)
September 1, 2002... Doug Dwyer, president of DreamMaker Bath & Kitchen, has been appointed a director-at-large for the National Association of the Remodeling Industry.

Carlson Hotels. (People).(new president and managing director)(Brief Article)
September 1, 2002... Paul Kirwin has been named president and managing dir. of Carlson Hotels Asia Pacific as part of the company's new global structure.

Burger King. (People).(new executive vp of Burger King)(Brief Article)
September 1, 2002... Paul Novak has been named executive vice pres. of Burger King.

HomeVestors. (People).(names new president)(Brief Article)
September 1, 2002... David Young has been appointed president of HomeVestors.

Old Chicago Franchising. (People).(names new vice president)(Brief Article)
September 1, 2002... Old Chicago Franchising has named Buck Warfield vice pres.

Allied Domecq. (People).(names Michael Furlow Chief Information Officer)(Brief Article)
September 1, 2002... Allied Domecq announces that Michael Furlow has been named chief information officer, Maria Feicht has been appointed to senior dir. of brand management and Rosemary Baker has been promoted to dir. of travel and meetings.

Medicap Pharmacies. (People).(promotions)(Brief Article)
September 1, 2002... Medicap Pharmacies has announced the following promotions: Greg Johansen, senior, vice pres.-operations; Jan Connell, senior vice pres. and general counsel; Calvin James, senior vice pres., franchise development; Darrell Gilbert, senior vice...

Entrepreneur's Source. (People).(awards)(Brief Article)
September 1, 2002... Frank Morrison has been named Consultant of the Year and Don Drayer has been named regional developer of the year by the Entrepreneur's Source.

The Right One. (People).(new director of franchise development)(Brief Article)
September 1, 2002... The Right One has appointed Terry Fitzpatrick dir. of franchise development.

EmbroidMe. (People).(Patrick Flynn, Douglas S. Jackson)(Brief Article)
September 1, 2002... EmbroidMe has named Patrick Flynn regional vice pres. for Texas and surrounding states and Douglas S. Jackson regional vice pres. for the northeast.

The Maids. (People).(Margee Virant )(Brief Article)
September 1, 2002... Margee Virant has been appointed executive vice pres. of operational systems at The Maids.

Vicinity Corp. (People).(Steven Weinstein, chief technology officer)(Brief Article)
September 1, 2002... Vicinity Corp. has named Steven Weinstein chief technology officer.

GNC. (People).(Michael Tam)(Brief Article)
September 1, 2002... Michael Tam has been appointed executive vice pres. and chief marketing officer at GNC.

Cold Stone Creamery. (People).(appointments)
September 1, 2002... James Kogut, Greg Klazura and Chris Enser have joined Cold Stone Creamery as members of the area developer team for Illinois.

AFC Enterprises. (People).(Felise Glantz Kissell appointed director)
September 1, 2002... Felise Glantz Kissell has been appointed director of investor relations and finance at AFC Enterprises.

Liberty Tax Services. (People).(Charles Kirkpatrick named director)(Brief Article)
September 1, 2002... Charles Kirkpatrick has been named director of technology at Liberty Tax Services.

Franchise guide helps students explore small-business ownership.(International Franchise Association Educational Foundation's guide)(Brief Article)
September 1, 2002... Young people can now springboard into a professional career in business-format franchising with the help of a free online guide. The IFA Educational Foundation has unveiled "An Introduction to Franchising," a user-friendly educational tool...

Franchise expo returns to nation's capital up front and personal.(12th International Franchise Expo)
September 1, 2002... The 12th International Franchise Expo, which is designed to attract individuals seeking small-business opportunities, will be conducted at the Washington D.C. Convention Center April 11-13, 2003. The Expo combines personal face-to-face...

Convention speakers to include ICED's Hadfield, finance expert Rosensweig.
September 1, 2002... International Franchise Association annual convention organizers are busy tailoring a program that meets the needs of the franchise community and the 2003 event promises just that with two prominent franchise authorities. Keynote speaker...

Planned IFA convention sessions.
September 1, 2002... Feb. 16 9:00 a.m.-12:00 noon * International Summit - News from Around the World - Emerging International Markets - Bring Me the Money * Technology Summit * "Meet the Money People" Financial Summit Feb. 16 2:45...

American Express Tax & Business Services. (At A Glance).(forms franchise services group)(Brief Article)
September 1, 2002... American Express Tax & Business Services has announced the formation of its franchise services group.

Velocity Sports Performance. (At A Glance).(launches U.S. franchise program)(Brief Article)
September 1, 2002... Velocity Sport Performance, which provides facilities and training programs, has launched its US franchise program.

Mrs. Fields. (At A Glance).(promotional partners with Days of Our Lives, soap opera)(Brief Article)
September 1, 2002... Mrs. Fields and "Days of Our Lives" are promotional partners for Mrs. Fields' annual baking contest. The winning baker receives a walk-on role in the soap opera; proceeds for the winning recipe benefit the Leukemia & Lymphoma Society.

Dwyer Group. (At A Glance).(opens training center )(Brief Article)
September 1, 2002... The Dwyer Group recently opened a training center located on its corporate campus that reflects franchisees' talent in construction and design.

7-Eleven. (At A Glance).(Brief Article)
September 1, 2002... 7-Eleven will celebrates its 75th anniversary.

Port of Subs. (At A Glance).(Brief Article)
September 1, 2002... Port of Subs recognizes its 30th anniversary.

Educational Outfitters. (At A Glance).(offering retail store franchise units)(Brief Article)
September 1, 2002... Educational Outfitters, provider of school uniforms and school dress-code apparel, has announced plans to grant retail store franchise units, targeting parents who have children in private parochial, Christian and public schools that have a...

Cold Stone Creamery. (At A Glance).(opens 500th store )(Brief Article)
September 1, 2002... Cold Stone Creamery has opened its 500th store. And the company is also extending its community outreach by teaming up store locations nationwide for a month-long fundraising effort on behalf of the Make-A-Wish Foundation.

Gold's Gym. (Around the Globe).(expanding into India and other countries)(Brief Article)
September 1, 2002... Gold's Gym will expand into India, Nepal Bangladesh, Sri Lanka and Maldives.

Re/Max. (Around the Globe).(services in Saudi Arabia)(Brief Article)
September 1, 2002... Re/Max will begin operations in Saudi Arabia.

Gymboree Play & Music. (Around the Globe).(expands into China)(Brief Article)
September 1, 2002... Gymboree Play & Music will expand into China with its first location to open in Shanghai.

Dwyer Group's Mr. Appliance. (Around the Globe).(opens unit in Bermuda)(Brief Article)
September 1, 2002... Dwyer Group's Mr. Appliance has opened its first unit in Bermuda.

Community Outreach: Fantastic Sams. (Around the Globe).(Brief Article)
September 1, 2002... Community Outreach: Fantastic Sams charitable Fantastic Friends foundation has teamed up again with Locks of Love, a non-profit organization that provides hair prosthetics to financially disadvantaged children with medical hair loss. Last year,...

Rainbow International. (Around the Globe).(supports fire-effects awareness compaign)(Brief Article)
September 1, 2002... Rainbow International (a Dwyer Group subsidiary) franchisees in Leicestershire, Lincolnshire and Nottinghamshire, U.K. have joined forces with the local fire and rescue services to help victims of fire by supporting the "What Do We Do Now?"...

Glass Doctor's vision clear with new franchisor, new image: forty-year-old glass replacement franchise sees the road ahead paved with growth. (Spotlight On Success).
September 1, 2002... For decades, glass replacement franchise Glass Doctor had experienced slow growth, hovering between 20 and 40 locations for most of its existence. Franchisees had taken their own initiative to hold regional meetings among themselves to offer...

IFA mission statement.(International Franchise Association)
September 1, 2002... The mission of the International Franchise Association, founded in 1960, is to protect, enhance and promote franchising. IFA serves as a resource center for current and prospective franchisees and franchisors, the media, and the government. IFA...