Franchising World articles from July 2002

Franchising World archives from July 2002

Techno-franchising: ahead of the curve. (In This Issue).
July 1, 2002... Ten years ago, being technologically "wired" was just a hopeful option for a majority of franchise systems. Today, the franchise community has not only come into the age of instant communications, but is taking a lead role in the use of...

Technology 2002: promises and challenges: as technology continues to revolutionize the way we do business today, the franchise community anticipates both the promise and the challenge of ever more sophisticated technological advances tomorrow. (Techno franchising: ahead of the curve).
July 1, 2002... Throughout the franchise community, it would be difficult to find even one remaining skeptic who denies the benefits computer technology brings to today's business operations. A decade ago, being "wired" was an option; today it is a given. That...

Building a digital franchise organization: technology strategies for franchise growth and profitability. (Techno franchising: ahead of the curve).
July 1, 2002... Thanks to the rapid growth of technology and an Internet-savvy population, building a dynamic and paperless franchise organization has become easy and cost-effective. Today, a large number of growing franchise organizations are actively...

Can we get there from here? The technological development of a franchising company: franchising companies are increasingly realizing the importance of using technology well. They are waking up to the fact that accurate and timely information can make a huge difference to a franchisor. (Techno franchising: ahead of the curve).(Brief Article)
July 1, 2002... Service Brands International (SBI) started out as Molly Maid. In 1992, the company had eight employees, 50 franchisees, and a very tight budget. Over the next few years, it grew to about 200 franchisees, and 25 home office staff. With Molly...

The hottest new technologies that franchisees most appreciate: what's "hot" is what helps franchisees run their businesses and fatten the bottom line. (Techno franchising: ahead of the curve).
July 1, 2002... It's no secret that there has been a phenomenal progression in technology within franchising over the past decade. One telltale sign that franchising has evolved into a new era of technology is a shift in the type of questions franchisors ask...

Meet the T-generation: using technology to develop your franchise system: what's that, Madonna? You're a technological girl in a technological world? So are the under 30s--your next generation of franchisees, employees and customers. (Techno franchising: ahead of the curve).(Brief Article)
July 1, 2002... During one of Michigan's wonderful late winter ice storms in March 2002, we lost power at our house for three days--Friday, Saturday and Sunday. My 12-year-old son was ecstatic because this meant he wouldn't be able to do his report for school....

Streaming media: the future of lead generation, training, brand awareness? Imagine the opportunity to have repeated face-to-face, one-on-one contact with hundreds of potential franchisee prospects every day. You could look each prospect in the eye and deliver a flawless, impassioned "pitch" for your franchise concept. Streaming media offers the potential to generate multiple and quality leads. (Techno franchising: ahead of the curve).(Statistical Data Included)
July 1, 2002... For franchisors, who constantly struggle with cost-effective ways to "get out there" and generate franchisee leads, that scenario seems just too juicy to be true. However, technology has begun turning this fantasy into reality, with the...

Designing a powerful prospecting system: can you accurately project how many new franchises you will have this year? Do you know your cost per lead and cost per sale? Is your prospecting system gaining momentum and truly helping you grow and become more profitable? (Techno franchising: ahead of the curve).(Brief Article)
July 1, 2002... Conditions have never been better for franchisors to implement a strong supporting prospecting system. By supporting, I mean the automation and technology that supports your sales people, their administration circle, and your business decisions...

A conversation with New York 12th District Congresswoman Nydia M. Velazquez, ranking Democrat, House Committee on Small Business. (Government Relations).(Interview)(Statistical Data Included)
July 1, 2002... If there's one thing both Democrats and Republicans can agree on, it's the importance of franchising and small-business growth and development to the nation's economic stability. Franchising World recently posed a series of questions to Rep....

Denny's: a diversity success story: "a decade ago, the restaurant chain Denny's was nearly synonymous with racism." (Minorities & Emerging Markets).
July 1, 2002... So began the April 3, 2002 Associated Press article recounting the miraculous turnaround Denny's made after it settled a highly public $54 million class-action lawsuit. After reading this article, of course I was impressed. But I was also...

Controlling your brand in an electronic age: when planned for and used properly, new technologies can help to protect and strengthen a franchise system and brand integrity. (Legal).
July 1, 2002... The nature of the franchise relationship requires the use and exploitation of a franchise system's marks at a particular location or in a particular area. Too often, however, the scope of the license is uncertain and a franchisee seeks to test...

China calling? Before `texu jingying,' do your homework and bring some patience; remember those things your mother told you? Do your homework. Be patient. Pick your friends carefully. Had she known you were off to China to develop a franchise brand, she would have added "Get your own translator." (International Development--China).
July 1, 2002... How about a nice, long weekend in a newly-opened, four-star hotel that features three restaurants, a gourmet bakery, indoor bowling and tennis? Oh, and there's a salon and a health club with sauna and massage service. And while you're in...

Hottest legal topics addressed by franchising's experts. (IFA's 35th Annual Legal Symposium).(Brief Article)
July 1, 2002... Some of the brightest franchise attorneys addressed the hottest topics in franchising at IFA's 35th Annual Legal Symposium. Over the three-day program there were robust discussions of legal and regulatory issues by many industry veterans and...

Relatively painless disclosure regulation and compliance. (IFA's 35th Annual Legal Symposium).(Brief Article)
July 1, 2002... All franchise lawyers who have a regulatory component to their practice have encountered frustration with a state examiner in responding to a state comment letter. They also likely have considered the merits of using a single multi-state UFOC...

Franchise sales on the Internet. (IFA's 35th Annual Legal Symposium).(Brief Article)
July 1, 2002... The Internet offers many exciting possibilities for franchisors, including on-line franchisee recruitment and franchise offering circular (UFOC) delivery. In addition to the franchisor's own web site, franchisee recruitment may involve Internet...

Ending a franchise relationship/issues and alternatives to termination. (IFA's 34th Annual Legal Symposium).(Brief Article)
July 1, 2002... Terminating a franchisee, while almost always uncomfortable and many times difficult, can be made more difficult, if not painfully expensive, by not sufficiently analyzing the facts and laws applicable to the proposed termination. During the...

Judicial Update: at the Judicial Update program at this year's IFA Legal Symposium several recent cases relevant to the franchise practitioner were discussed. (IFA's 34th Annual Legal Symposium).(Brief Article)
July 1, 2002... The most notable good faith and fair dealing case was Alban Wilson, et al. v. Amerada Hess Corporation, 168 N.J. 236 (2001), where independent franchise dealers of Hess gasoline, maintained that defendant, Amerada Hess Corporation, violated the...

Significant issues for franchise companies under Revised Article 9 of the uniform commercial code. (IFA's 34th Annual Legal Symposium).(Brief Article)
July 1, 2002... Article 9 of the Uniform Commercial Code ("UCC"), which governs the creation, perfection, priority, and enforcement of contractually created security interests in personal property and fixtures, was substantially revised in 1999. Revised...

Relatively painless disclosure regulation compliance. (IFA's 35th Annual Legal Symposium).(drafting a Uniform Franchise Offering Circular)(Brief Article)
July 1, 2002... The process of drafting a Uniform Franchise Offering Circular ("UFOC") with the objective, among other things, of obtaining speedy approval from state franchise examiners sometimes can be a daunting task, especially when the review process and...

Kazakhstan offers potential for international development; Kazakhstan should not be thrown into the same pot with Afghanistan. The country is a modernized and surprisingly western country, which could serve as a U.S. franchise system's entry into the Central Asian region. (International Development).(Brief Article)(Statistical Data Included)
July 1, 2002... The largest country in Central Asia and the ninth largest country in the world, Kazakhstan is a secular republic. About 53 percent of its 15 million inhabitants are Muslims, but Christianity, Judaism and Buddhism are also widespread....

Argentina: a close-up view of a country in decline; franchising in Argentina will not die. But it will take some time to recover, and is not likely to be as attractive to foreign franchisors for a bit longer than that. (International Development).(Statistical Data Included)
July 1, 2002... Two years ago, following a trip to this city, I wrote of some of the appealing aspects of doing business in Argentina, noting among them: the second largest population in South America; an interesting market despite periods of hyperinflation, a...

Protecting your intellectual property on the Internet; a well-drafted intellectual property protection strategy can reduce many of the risks faced by a franchise system. (Legal/Legislative).
July 1, 2002... A significant part of a franchise system's value lies in its intellectual property (IP). The most common types of IP in the franchising world are trademarks (the names, logos and slogans used in association with a franchise system and its...

Face-to-face training from 3,000 miles away; online training proves successful for franchise system. (Education And Training).
July 1, 2002... In the wake of the soft economy, companies are searching for ways to use their finances more frugally and leverage technology to meet everyday issues. One area that is being examined more closely is business communications. While nothing can...

WWW. What's next: e-learning: do you remember what life was like before e-mail? Do you remember when e-mail first entered your life, and how fast it emerged as a vital method of daily communication? Can you imagine a workday without e-mail today? (Education And Training).(Statistical Data Included)
July 1, 2002... In five years, you may be asking similar questions about e-learning. Having emerged into mainstream consciousness in the late 1990s, e-learning is now experiencing growth similar to that seen with e-mail during the 1995-1998 period. Growth and...

International Franchising in Emerging Markets.(China, India, and Other Asian Markets )
July 1, 2002... China, India, and Other Asian Markets Ilan Alon and Dianne H.B. Welsh, Editors; Published by CCH Inc. Available from IFA Bookstore Online: www.franchise.org $58 IFA Members $65 Non-Members A compilation of contributions from franchisors,...

Fast-Track Business Growth.
July 1, 2002... Smart Strategies to Growth Without Getting Derailed Andrew J. Sherman Available from publisher Kiplinger Books: www.kiplinger.com $29.95 Published by Kiplinger Books, this 600-plus page resource is Sherman's 12th book in a long line of...

How to Franchise Your Business.(Weinberg, Larry)(Woodburn, John)
July 1, 2002... Larry Weinberg, Cassels Brock & Blackwell LLP and John Woodburn, C.J. Woodburn & Associates, Editors Available from publisher Canadian Franchise Association: www.cfa.ca $19.95 Billed as "The Canadian Franchise Association's (CFA) Official...

Franchise Pre-investment Checklist.(Review)(Brief Article)
July 1, 2002... John P. Hayes Ph.D Available from www.HayesWorldwide.com $19.95 A longtime observer, writer and speaker in franchising circles, Hayes offers his first "e-book," designed to be a new tool that will help prospective franchisees evaluate...

Frequently asked questions about the IFA Ombudsman. (Ask The Ombudsman).(Brief Article)
July 1, 2002... Q: How do I contact the IFA Ombudsman? A: The IFA Ombudsman can be contacted directly at 888-452-0303, or by e-mail at IFAresolve.com. Q: What does it cost to use the IFA Ombudsman? A: The initial call to the Ombudsman is always...

Sometimes, simple is better. (Blue Chip Strategies).(Brief Article)
July 1, 2002... It's no secret that we live in a business world that is ultra-competitive. In order to succeed, a company must demand the effective and efficient use of all assets. Among these assets, unquestionably the most precious and difficult to maintain...

Mail Boxes Etc. President & CEO Jim Amos announces retirement. (People).(Brief Article)
July 1, 2002... Mail Boxes Etc. (MBE) President and CEO Jim Amos on June 6 announced his retirement from the ups subsidiary, effective September 30. The announcement came at the conclusion of an international convention of MBE franchisees in Las Vegas. ...

Luxury Bath Systems. (People).(Brief Article)
July 1, 2002... Luxury Bath Systems named Joe Serina vice pres. of operations and marketing and Frank Star vice pres. of strategy and finance.

Six Continents Hotels. (People).(Brief Article)
July 1, 2002... Six Continents Hotels appointments include Joseph Yacura to chief procurement officer Craig R. Mueller to vice pres., development for the northeastern and midwestern U.S., Isaac J. Collazo to vice pres. of operations strategy and planning, and...

AFC Enterprises. (People).(Brief Article)
July 1, 2002... AFC Enterprises promoted Harold M. Cohen to the newly created position of deputy general counsel.

Goldman Plon & Chernow. (People).
July 1, 2002... Goldman Plon & Chernow partner Harris J. Chernow has been selected as a member of the CRP Institute for Dispute Resolution's Franchise Panel of Distinguished Neutrals.

David Bethea has been named pres. of the Dwyer Group's Rainbow International Carpet & Restoration Specialists. (People).(Brief Article)
July 1, 2002... David Bethea has been named pres. of the Dwyer Group's Rainbow International Carpet & Restoration Specialists. Burton D. Cohen, retired senior vice pres. and CFO for McDonald's, has been elected to the Dwyer Group's board and Rick Mears has...

Cendant. (People).(Brief Article)
July 1, 2002... Cendant appointed Wayne Miller vice pres., preferred alliance in the sales and marketing department and named Robert Loewen senior vice pres. and chief financial officer.

Express Personnel Services. (People).
July 1, 2002... Express Personnel Services Vice Pres. Linda Haneborg CFE was named to a 50-woman leadership delegation that visited the White House March 18-19 for a conference.

Carlson Restaurants Worldwide. (People).(Brief Article)
July 1, 2002... Jeff Warne has been named vice pres. and chief operating officer of Carlson Restaurants Worldwide.

PostalAnnex+. (People).(names vice president of franchise development)(Brief Article)
July 1, 2002... PostalAnnex+ named Michael Watorski vice pres., franchise development.

Opal Concepts, parent company of such hair salon brands as Fantastic Sams and ProCuts. (People).(Brief Article)
July 1, 2002... Opal Concepts, parent company of such hair salon brands as Fantastic Sams and ProCuts, has appointed Paul Sturiale vice pres. of communications and public relations, Jim Cox executive director of logistical support and Janet Harmier corporate...

Re/Max. (People).(Brief Article)
July 1, 2002... Re/Max co-founder and CEO Gall Liniger has been named vice-chairman of the board. Daryl Jesperson has been promoted to CEO from president. Other appointments include Margaret Kelly, formerly senior vice pres., external operations to president...

Coldwell Banker. (People).(Brief Article)
July 1, 2002... Coldwell Banker Real Estate has picked Jennifer A. Smith to become vice pres., strategic business development.

The Maids. (People).(Brief Article)
July 1, 2002... Dan Kirwan has been appointed chief operating officer and Corrine Beller has been named executive vice pres. of sales and marketing at The Maids.

HaircolorXpress International. (People).(Brief Article)
July 1, 2002... HaircolorXpress International has named Patrick Furlong executive vice pres., Michael Nitschke, vice pres. of marketing, Tony Beckerman, vice pres. of creative and artistic development, and Joe Wasch vice pres. and general counsel.

Service Brands. (People).(Brief Article)
July 1, 2002... Service Brands announced that Kristi Aker Mailloux, a former Molly Maid receptionist, has been named president and COO of 1-800-DryClean and Bill Wood has been named pres. and COO of Mr. Handyman.

Craters & Freighters. (People).(Brief Article)
July 1, 2002... Thomas Murphy, former publisher of the industry newsletter Continental Franchise Review, has been named vice pres. of compliance and system standards at Craters & Freighters.

Marriott celebrates 75 years of hospitality.(Brief Article)
July 1, 2002... Celebrating the 75th anniversary of Marriott International, Inc., J.W. "Bill" Marriott, Jr, chairman and CEO, rang the closing bell May 20 at the New York Stock Exchange. Founded by his parents, J. Willard and Alice S. Marriott, as a nine-seat...

Two AFC Enterprise divisions reach major milestones: Church's Chicken celebrates its 50th anniversary and Popeyes Chicken & Biscuits is now 30. (At A Glance).(Brief Article)
July 1, 2002... Two AFC Enterprise divisions reach major milestones: Church's Chicken celebrates its 50th anniversary and Popeyes Chicken & Biscuits is now 30. Seattle Coffee, a subsidiary of AFC Enterprises, has entered an agreement with Ralphs Supermarkets...

Two Men and A Truck. (At A Glance).(moves to new facility)(Brief Article)
July 1, 2002... Two Men and A Truck has moved to a new facility at 3400 Belle Chase Way, Lansing, Mich....

Hilton Hotels. (At A Glance).(awards Connie Award to John Q. Hammons)(Brief Article)
July 1, 2002... Hilton Hotels honored John Q. Hammons, chairman and CEO of John Q. Hammons Hotels, with the Connie Award, named after company founder Conrad N. Hilton. Hammons was also recognized for his philanthropic efforts, more than $50 million worth of...

Six Continents Hotels. (At A Glance).(Richard Hartman named Hotelier of the Year)(Brief Article)
July 1, 2002... Six Continents Hotels named Richard Hartman Hotelier of the Year in recognition of his dedication, achievements and commitment to the Asia-Pacific hotel industry...

Golden Corral Corp. (At A Glance).(Newcomen Society Award)(Brief Article)
July 1, 2002... Golden Corral Corp. received the Newcomen Society Award for the company's contributions to the nation's free enterprise system...

Law firm Piper Marbury Rudnick & Wolfe LLP is now Piper Rudnick LLP. (At A glance).(Brief Article)
July 1, 2002... Law firm Piper Marbury Rudnick & Wolfe LLP is now Piper Rudnick LLP...

Expetec Technology Services. (At A Glance).(Marc Jobin wins award)(Brief Article)
July 1, 2002... Expetec Technology Services presented its Franchisee of the Year award to Marc Jobin (San Diego)...

Tricon Global has changed its name to Yum! Brands Inc. (At A Glance).(Brief Article)
July 1, 2002... Tricon Global has changed its name to Yum! Brands Inc. and completed its acquisition of Long John Silver's and A&W Restaurants...

Goddard Schools. (At A Glance).(Brief Article)
July 1, 2002... Goddard Schools has been acquired by AMC Capital Partners, the investment arm of AMC Group. The new corporation, Goddard Systems, Inc. intends to continue franchising nationwide.

Re/Max. (Around the Globe).(launches Namibia-based franchise)(Brief Article)
July 1, 2002... Re/Max will open a franchise in Windhoek, Namibia, marking its 39th entry into the international market...

Howard Johnson International. (Around the Globe).(Beijing hotel opened)(Brief Article)
July 1, 2002... Howard Johnson International has announced the opening of the Beijing Howard Johnson Paragon Hotel, the first of six scheduled to open in China this year...

Gold's Gym. (Around the Globe).(expansion)(Brief Article)
July 1, 2002... Gold's Gym is expanding into Russia, Hungary, Poland, the Czech Republic, Lithuania, Latvia, the Ukraine and Peru...

Dwyer Group. (Around the Globe).(Mr. Electric licensed in Australia)(Brief Article)
July 1, 2002... Dwyer Group subsidiary Mr. Electric has awarded a master license for franchising the brand in Australia.

Pro-Cuts. (Community Outreach).(Breast Bridge Network promotion)(Brief Article)
July 1, 2002... Pro-Cuts and the Dallas Mavericks co-sponsored a promotion to raise $5,000 for the Breast Bridge Network, an organization that provides cancer education and care services. Winners of a Dallas Mavericks Dirk Nowitzky look-alike contest received...

Pop-A-Lock. (Community Outreach).(partners with Kids 'N Cars)(Brief Article)
July 1, 2002... Pop-A-Lock, a car-door unlocking, emergency roadside assistance and locksmith service franchise, has partnered with Kids `N Cars, a division of the non-profit Trauma Foundation of San Francisco General Hospital, to help educate the public about...

An organization composed of Six Continents hotels has announced funding of a $5,000 annual scholarship for employees of member hotels planning to attend the Kemmons Wilson School of Hospitality and Resort Management at the Univ. of Memphis. (Community Outreach).(Brief Article)
July 1, 2002... An organization composed of Six Continents hotels has announced funding of a $5,000 annual scholarship for employees of member hotels planning to attend the Kemmons Wilson School of Hospitality and Resort Management at the Univ. of Memphis. The...

Tim Horton's Annual Camp Day, will raise funds donated from coffee sales for a 24-hour period to its Children's Foundation. (Community Outreach).(Brief Article)
July 1, 2002... Tim Horton's Annual Camp Day, will raise funds donated from coffee sales for a 24-hour period to its Children's Foundation. This year the event is expected to help an estimated 9,000 children attend camp...

Six Dwyer Group companies have been named preservation partners for the Historic Waco Foundation. (Community Outreach).(Brief Article)
July 1, 2002... Six Dwyer Group companies have been named preservation partners for the Historic Waco Foundation. Mr. Rooter, Mr. Appliance, Rainbow International, Mr. Electric, Glass Doctor and associate company DreamMaker Bath & Kitchen have agreed to donate...

Embassy Suites Hotel. (Community Outreach).(sponsors Starlight Fun Center)(Brief Article)
July 1, 2002... Embassy Suites Hotel, official sponsor of the Starlight Children's Foundation Wishes Program, recently sponsored a Starlight Fun Center in the pediatric unit of the Baptist Memorial Hospital in Memphis.

An open house. (Opinion).(International Franchise Association)(Brief Article)
July 1, 2002... Ten years ago, the International Franchise Association (IFA) opened the doors of its house to franchisees. Inviting franchisees to become members of this once exclusively franchisor group was a bold and controversial move that was met with...