Journal of Healthcare Management articles from September 2001

Journal of Healthcare Management archives from September 2001

Editorial.(political support for healthcare)(Editorial)
September 1, 2001... Cross subsidization of healthcare within and among institutions, as promoted by past and current fiscal policies, is not only an inefficient approach, it also makes managing an institution and serving a community nearly impossible. The results...

Interview with Michael W. Azzara, FACHE, president and CEO, Valley Health System. (Interview).(Interview)
September 1, 2001... Michael W. Azzara is the president and CEO of Valley Health System, Inc., an integrated delivery system in Paramus, New Jersey. He is also the director of the Medical Liability Mutual Insurance Company Advisory Board. For many years, Mr. Azzara...

Learning referral manipulation lessons. (From The Field).(increasing referrals to a cardiac care center)
September 1, 2001... At a packed press conference, Nancy Edwards, chief executive officer of Central Community Hospital (CCH), and her boss, Tom Inman, president of Midstate Health Care System (MHCS), which owns CCH and 20 other hospitals on the West Coast, unveil...

Reviving staff spirit: a key to impressive service. (Customer Service).
September 1, 2001... Reengineering and restructuring, limited resources, staffing shortages, government regulations, and constant change and uncertainty have had a great effect on many healthcare worker's energy, morale, and commitment to their jobs. Many...

Competing in a "consumer choice" market. (Future Trends).
September 1, 2001... The old marketing thinking is, fortunately, giving way to newer ways of thinking. Smart marketing companies are improving their customer knowledge, customer connection technologies, and understanding of customer economics. They are inviting...

Suddenly out of the field, Part I: the story. (Perspective).(managing job loss for healthcare executives)
September 1, 2001... Everything that you do as a healthcare executive is aimed at reaching success: You obtain an advanced degree to go further in the field, you buy equipment to improve your services and to ease the workload, you adopt a specific administrative...

The struggle for equality in healthcare continues.
September 1, 2001... EXECUTIVE SUMMARY All healthcare providers, both institutional and individual, must make every effort to ensure that every person who seeks their medical care is offered competent, sincere, and equal treatment options. Unfortunately, this...

Hospital marketing orientation and managed care processes: are they coordinated?
September 1, 2001... EXECUTIVE SUMMARY The hospital marketing function has been widely adopted as a way to learn about markets, attract sufficient resources, develop appropriate services, and communicate the availability of such goods to those who may be able...

Planned improvement of the cardiology patient placement process. (Fellow Project).
September 1, 2001... ORGANIZATIONAL INFORMATION The Health Care System is a publicly owned integrated system consisting of an 845-bed community hospital with some tertiary care services, an outpatient surgery center, home health agencies, physician practices,...

2000 Fellowship theses.
September 1, 2001... The following theses have been approved as fulfilling the Fellow project requirement of the American College of Healthcare Executives. * "The Impact of Depression on the Nation's Armed Services: A Department of Defense Health Policy...