Journal of Healthcare Management articles from September 1998

Journal of Healthcare Management archives from September 1998

David Gagnon, President, National Perinatal Information Center.(Interview)
September 1, 1998... In the managed care environment, perinatal care has become even more critical since as much as 25 to 40 percent of all non-Medicare HMO expenses are related to reproductive health and perinatal care. With the need to provide the full range of...

Achieving Effective Trusteeship.
September 1, 1998... The first two articles in this series of three identified core responsibilities of community-based trustees serving in the healthcare delivery sector. In addition, the basic challenges facing trustees were identified and an effective...

Managing Behavioral Health.
September 1, 1998... There was a time, not too long ago, when psychotherapy and most other mental health services were considered uninsurable. The possibility of mental health service overuse because of insurance coverage was thought to overshadow the benefit that...

Trust Between Managers and Physicians in Community Hospitals: The Effects of Power Over Hospital Decisions.
September 1, 1998... EXECUTIVE SUMMARY Trust is a key element of effective work relationships between managers and physicians. Despite its importance, little is known about the factors that promote trust between these two professional groups. We examine...

Charitable Care and the Nonprofit Paradigm.
September 1, 1998... EXECUTIVE SUMMARY Nonprofit hospitals have begun to focus once again on serving the health needs of their communities. Governmental needs for additional revenue and for-profit hospitals' contention that tax exemptions give nonprofit...

Emergency Department Patient Satisfaction: Customer Service Training Improves Patient Satisfaction and Ratings of Physician and Nurse Skill.
September 1, 1998... EXECUTIVE SUMMARY Customer service initiatives in healthcare have become a popular way of attempting to improve patient satisfaction. This study investigates the effect of clinically focused customer service training on patient...

HILL-ROM ESSAY COMPETITION.
September 1, 1998... The Hill-Rom Management Essay Competition in Healthcare Administration was established in 1989 in an effort to enable the American College of Healthcare Executives to better fulfill its mission of supporting professional education for...

A Cost-Savings Analysis of Prenatal Interventions.
September 1, 1998... EXECUTIVE SUMMARY Proper prenatal care has long been established as the single most important factor in improving both maternal and infant health (Henderson 1994), yet the United States remains one of only two industrialized nations that...

Alternative Dispute Resolution: Methods to Address Workplace Conflict in Health Services Organizations.
September 1, 1998... EXECUTIVE SUMMARY As healthcare organizations become increasingly complex, healthcare administrators and human resource managers face the cost and challenges of employment-related disputes. Litigation and legal costs associated with...